Neospin Terms and Conditions

General Information

Neospin.com is owned and operated by Metlait SRL, a company incorporated under the laws of Costa Rica with registration number 3-102-911867, registered at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Metlait SRL is licensed by the Tobique Gaming Commission under E-gaming Licence No. 0000064.

Opening an account and using the Website confirms that the Player has read, understood and accepted these Terms and Conditions. A Player who does not accept them must not use the services.

The Casino may amend these Terms at its own discretion. Material changes are announced by email where possible, and Players are advised to review this page from time to time.

English is the official language of the Website. Where a translation differs from the English text, the English version prevails.

Acceptance of these Terms also binds the Player to every policy published on the Website, including the Privacy Policy, the Bonus Terms and the Responsible Gambling Policy.

Eligibility and Restrictions

Access is limited to individuals resident in jurisdictions where online gambling is lawful. Determining the legal position in a given territory is the Player’s own responsibility.

The minimum age is 18, or the legal gambling age in the Player’s jurisdiction where that age is higher. Proof of age may be requested at any time, and an account that fails age verification is suspended or closed.

Restricted territories. Real money play is not available to residents of: Afghanistan, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (Province of New Brunswick), Canada (Province of Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guernsey, Haiti, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela and Yemen. Players breaching this clause forfeit any right to a refund or a withdrawal.

Players resident in Sweden may register but are excluded from bonuses, promotions, VIP progression and loyalty point exchanges. The Casino may refuse or reverse a withdrawal and may close an account where these limits are breached.

Cryptocurrency accounts. Players funding an account in BTC complete identity verification before depositing or betting. Deposits and wagers stay blocked until that check is passed, and a refusal to comply results in closure of the account.

Game Availability

Individual games may be unavailable in certain territories because of provider restrictions, and those restrictions change without notice from the Casino. Using a VPN or any other tool to disguise location breaches these Terms and may lead to confiscation of winnings.

NetEnt titles are not offered in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom or the United States. A wider blacklist applied by the studio extends to Australia, Hong Kong, Iran, Israel and the Philippines. Additional title-specific limits apply to branded games.

Other studios. Play’n GO and Pragmatic Play titles are unavailable in Sweden. Amatic titles are restricted in Australia, Austria, Estonia, Greece and the United States.

Currencies and Payments

Accepted currencies are EUR, USD, AUD, CAD, NZD, BTC, BCH, ETH, LTC, USDT, XRP and other coins listed in the Cashier.

Crypto transactions are valued at the live rate supplied by Coinbase Converter at the moment of the transaction. The Casino does not exchange between crypto and fiat.

The internal operating currency is EUR. Where a Player transacts in another currency, the amount debited or credited may differ slightly because of conversion rates applied by the Player’s bank and by the processing system.

Taxes

Reporting and paying any tax due on winnings or on Casino activity is the Player’s own responsibility in the Player’s own jurisdiction.

Game Rules

Placing a wager confirms that the Player understands the rules of that game, including its mechanics, its return to player figure and its odds. Reviewing those details before betting is the Player’s responsibility.

Limitation of Liability

Gambling carries a risk of financial loss. The Company accepts no liability for losses incurred through use of the Website or participation in any game.

Personal data is protected by reasonable technical and organisational measures and is disclosed only to third parties directly involved in delivering the service, such as game studios and payment processors. Once shared, that data falls under the third party’s own privacy policy, and the Company is not answerable for its further handling.

The Company is not liable for losses, errors or interruptions caused by hardware or software failure on the Player’s side, by connectivity problems, or by any technical issue beyond the Company’s control.

Where a wager is accepted or a payment processed in error, whether through technical malfunction or human error, the Company may cancel the affected wagers and restore the correct balance, or re-settle those wagers on the terms that should have applied.

Where a bonus or a winning is credited in error, that amount and anything won with it remain the property of the Casino and are deducted from the account balance. Funds already withdrawn become a debt owed to the Casino. A Player who notices such a credit must report it by email without delay.

Neither the Company nor its directors, employees, partners or service providers guarantee that the software is fit for a particular purpose, or that the Website and its games will be uninterrupted and free of error.

The Player agrees to indemnify the Company, its directors, employees, partners and service providers against any liability, loss, damage, expense or claim arising from use of the Website, participation in any game, or breach of these Terms.

Final authority to determine whether a rule has been breached, and to apply disciplinary measures up to permanent closure without prior notice, belongs to the Casino.

Player Accounts

One account is permitted per individual. Accounts sharing a residential address, household, IP address or device are treated as duplicates. Duplicate accounts are closed, pending withdrawals are cancelled and winnings are confiscated. Account credentials must not be shared, and no other person, including a minor, may access the account.

Where a duplicate account is identified, returns, winnings and bonuses accrued while multiple accounts were active are forfeited, and the Casino may require repayment of funds already withdrawn.

An account is for personal entertainment. Renting, selling or otherwise commercialising account access is prohibited.

Verification may include additional documentation or a phone call. Withdrawal requests remain pending until every step is complete. Where a Player cannot be reached by phone or email within two weeks of a withdrawal request, the account is locked and the request is cancelled.

Anti-Fraud

Suspected fraudulent activity includes collusion between Players to influence a game outcome, use of bots, scripts or unauthorised software, chargebacks on legitimate deposits, false claims against the Casino, exploitation of software faults, and any other dishonest practice.

Where fraud is suspected, the Casino may suspend or terminate the account, void associated winnings, confiscate the balance, charge an amount up to the available balance against damages incurred, notify regulators or law enforcement, and freeze funds pending investigation.

Live phone verification may be requested alongside document checks. Where identity cannot be confirmed, or where a supplied phone number proves invalid, the account may be closed permanently and winnings forfeited. Failure to pass verification within two weeks of a request produces the same outcome.

Promotion abuse voids the bonus, the free spins and the associated winnings. It includes placing maximum bets on high volatility games purely to clear wagering, cutting stakes after a large win and switching to low volatility titles, depositing solely to claim bonuses, maintaining a deposit to bonus ratio above the limits set in the Bonus Terms, delaying play until wagering expires, manipulating game rounds, using multiple accounts to claim duplicate offers, and exploiting any software fault for monetary gain.

Documents requested for identity confirmation must be supplied in Latin or Cyrillic script and include a government issued photo ID, proof of address and proof of payment method. Where documents in those scripts are unavailable, video verification may be arranged instead, and refusal results in closure of the account and forfeiture of funds.

A Player who discovers a software fault must refrain from exploiting it and must report it by email without delay. A Player who benefits from an unreported fault is liable for the resulting costs and losses.

Every deposit must be wagered three times before the funds attached to it can be withdrawn. Where several deposits are made without gameplay, the combined total must be wagered before a withdrawal is initiated.

The Casino is not a financial institution. Balances do not accrue interest, and no currency exchange service is provided.

Deposits

Deposit options include Visa and Mastercard, MiFinity and a range of cryptocurrencies. Paysafe transactions are processed by Tronabriz Limited. Guidance on the most convenient method in a given jurisdiction is available from [email protected].

Funds must come from a payment account registered in the Player’s own name. Third party deposits are prohibited. Where a security check identifies one, winnings generated from that deposit are confiscated, the original amount is returned to its rightful owner, and the Casino accepts no liability for funds lost as a result.

The minimum deposit is AUD 30, EUR 20, USD 20, CAD 30, NZD 30, BTC 0.0008, BCH 0.13, DOGE 250, ETH 0.013, LTC 0.30, XRP 33.33 or USDT 20. Maximum amounts vary by method and appear in the Cashier at the point of selection. Funds appear on the balance once the payment institution confirms the transfer.

Where a deposit is declined, rejected or charged back, winnings derived from it are voided immediately, and the Casino does not compensate losses caused by a failed deposit attempt.

Withdrawals

The minimum withdrawal is AUD 45, EUR 30, USD 30, CAD 45, NZD 45, BTC 0.0012, BCH 0.2, DOGE 375, ETH 0.03, LTC 0.46, XRP 50 or USDT 30. Crypto minimums follow the euro equivalent at the rate supplied by Coinbase Converter. Maximum amounts vary by method, and a request above a method limit may be paid in instalments.

Identity may be verified before any withdrawal is processed. False or incomplete documents lead to refusal of the payout and closure of the account, with notice sent by email, and suspicious activity may be reported to the relevant authorities.

Card payouts are supported through Original Credit Transfer for Visa and Payment Transfer for Mastercard. The card must be personal rather than corporate and issued in a supported country. An issuing bank may decline a card or bank transfer at its own discretion, and successful processing cannot be guaranteed in every case. The Casino may pay a withdrawal by a method other than the one selected where circumstances require it.

Withdrawal requests are processed within 72 hours of approval. Actual timing depends on the chosen method and on verification status.

Winnings from a no deposit bonus are capped at EUR 50, USD 50, CAD 75, AUD 75, NZD 75, NOK 500, ZAR 1,000 or INR 5,000, or the equivalent at the rate applied at the time of the request.

Frequency limits. Daily: AUD 6,000, EUR 4,000, USD 4,000, CAD 6,000, NZD 6,000, BTC 0.05 or equivalent. Weekly, on a rolling seven day basis: AUD 15,000, EUR 10,000, USD 10,000, CAD 15,000, NZD 15,000 or equivalent. Monthly: AUD 45,000, EUR 30,000, USD 30,000, CAD 45,000, NZD 45,000 or equivalent. The weekly limit resets seven days from the first cash out in a calendar month and again on the first of the month. Progressive jackpot wins are paid in full and are excluded from these limits.

Where a card deposit was made and the requested withdrawal does not exceed net deposits, funds may be returned to that card. Any excess is paid by an alternative method.

Bank transfers are processed within three business days. Bank transfer payouts in USD are unavailable. Intermediary banks may apply their own charges on a bank transfer, typically up to EUR 16, and those charges are outside the Casino’s control. Fees applied by a Player’s own bank or payment provider are the Player’s responsibility.

Dormant Accounts

An account with no login and no gameplay for 12 consecutive months is classified as inactive. A monthly dormancy fee of EUR 25, or the currency equivalent, is then deducted from the remaining balance. Where the balance is below that figure, the whole balance is deducted.

Deduction begins at the start of the month following classification and repeats monthly until the balance reaches zero or the Player reactivates the account by logging in and placing a wager.

Time Limit for Claims

A claim arising from these Terms or from any service provided by the Casino must be filed within one year of the date it arose. Claims filed later are waived.

Refunds

A refund request for a legitimate transaction must be submitted within 24 hours of that transaction. Where unauthorised account access is alleged, the window is 30 calendar days from the date the Player became aware of it.

Where an account was funded by credit card, a withdrawal request up to the net deposited amount may be processed as a refund to that card, with any excess paid by another method. Bonuses and winnings are deducted from the balance before the refundable amount is calculated.

Where a card transaction is assessed as high risk by a payment processor or by the Casino, the associated transactions are refunded to the originating card and the incident is reported to the relevant parties. Fees incurred during the refund process are the Player’s responsibility.

Refund enquiries go to [email protected]. The standard document set is a photo ID, an image of the payment method and proof of current address, and further documents may be requested. A phone call may form part of the check. Refunds and withdrawals stay on hold until verification is complete, and two weeks without contact locks the account. Approved refunds are processed within five to seven banking days.

Complaints

Complaints are handled first by the support team and escalated internally where an immediate resolution is not possible. The Player is kept informed of progress. Only the account holder may file a complaint, and a complaint submitted by anyone else is dismissed.

Where a game result is disputed, the Casino’s server logs are final and binding. Where the screen and the server disagree, the server record prevails. Contact regarding a dispute is made through the details held on the account.

A Player dissatisfied with the outcome of the internal process may escalate to EGIS, an independent dispute body operating under Tobique Gaming Commission regulations, at [email protected]. See the Complaints and Dispute Resolution page for the full process.

Non-Transferability

Rights and claims arising from these Terms or from participation in games may not be assigned, pledged or transferred without written consent. It applies to player accounts, balances, deposits, winnings, wagering rights, game outcomes and any ancillary right. An attempted transfer in breach of this clause is void.

Arbitration

Disputes between a Player and the Casino, whether arising under these Terms, under any additional agreement or from related activity, are resolved exclusively by arbitration in Costa Rica. Acceptance of these Terms waives the right to bring proceedings in a court outside that process.

Verification and KYC

Registering and using the Website authorises the Casino to carry out identity and contact checks at its own discretion, or where a regulator requires them.

Only a natural person with a registered account may play for real money. Registration requires a date of birth with valid identification proving the Player is 18 or over, a copy of a government issued photo ID, proof of current address, full legal name, complete residential address and a valid email address. Further documents may be requested, and the account may stay suspended until every item is received and verified.

Where a Player is found to have been under age while using the gambling services, or to have supplied false or misleading information at registration, the account is closed, transactions and bets from that period are voided, genuine deposits are refunded subject to policy, winnings earned while under age are confiscated, withdrawn funds must be repaid, and further measures including legal action may follow.

Where requested documentation is not supplied, or proves invalid because it has expired or shows a mismatched name or address, the account may be suspended or closed and the balance forfeited.