Responsible Gambling at Neospin

Deposit, loss, wager and session limits, cooling-off and self-exclusion, and free support services for Australian players who feel gambling has stopped being fun.

Article 1. Purpose

1.1 What This Policy Does

This policy sets the framework that keeps gambling on the platform within safe limits for everyone involved. It exists so that Players understand the risk attached to gambling and have the tools to make informed decisions about their own behaviour.

Three outcomes sit behind it: lowering the risk of problem gambling, preventing underage play, and providing support to anyone who needs it.

1.2 Commitment

Gambling should remain a safe and enjoyable form of entertainment. The risks attached to it are real, and the platform is built so that Players can enjoy the experience without harm.

Concerns about responsible gambling go to [email protected].

Article 2. Personal Limits

2.1 Available Limits

Personal Limits let a Player cap what they deposit, what they lose, what they wager, what they spend in a single game, or how long an account stays active in a single session.

Limits can be amended at any time. A decrease applies immediately. An increase requires email confirmation and takes effect only after the previous limit of the same type expires, which prevents a decision taken in the middle of a session. Support answers questions about Personal Limits in live chat and by email.

Deposit Limit. A cap on deposits for a day, a week or a month.

Loss Limit. A cap on losses for a day, a week or a month. Losses are measured against the initial deposit, not against winnings attributed to that deposit.

Wager Limit. A cap on the total amount wagered for a day, a week or a month.

Cooling-off Limit. A period during which deposits are blocked and the Player is excluded from every promotional offer. Withdrawal of a remaining balance stays available throughout. The period applies immediately, and the account reactivates automatically once it expires.

Self-Exclusion Limit. A defined period during which the account is disabled and the Player is excluded from every promotional offer. Deposits and play are blocked. A manual withdrawal can be initiated through customer support. The account reactivates automatically once the period expires.

Session Limit. A cap on time spent gambling per session, adjustable from six minutes to 1,000,000 minutes. It applies instantly, and reaching the set time logs the Player out automatically.

2.2 Self-Exclusion by Request

A Player who decides to stop gambling on the Website can email [email protected] instead of using account settings. The request may be for a definite or an indefinite period. Support blocks access to the account and stops all promotional material for that period.

A self-excluded Player cannot log in or request a withdrawal from the account interface. Contacting support by email initiates the withdrawal of a remaining balance instead, and the team responds within a reasonable timeframe with instructions.

Self-exclusion does not remove the verification requirement where the Casino needs it to process funds. Remaining balances are paid out under the standard withdrawal limits.

Article 3. Problem Gambling

Preventing gambling related harm is part of operating under a licence, and the measures below are applied as a matter of course rather than on request.

Risk is reduced through the tools already described: deposit limits, time-outs, self-exclusion and access to information about responsible gambling.

Gambling can nonetheless become addictive. No system is proof against that, and some individuals find control difficult to maintain.

Any Player who feels their gambling has become a problem should make contact directly through live chat, email or the contact form. Every such conversation is treated in confidence.

Trained support staff respond promptly and take appropriate action, which may include starting a self-exclusion period, supplying information about gambling support services, or helping the Player apply the tools that make play safer.

Article 4. Support Services in Australia

Free and confidential help is available to Australian Players at any hour:

International services are available as well, including Gamblers Anonymous, GamCare and Gambling Therapy.

Article 5. Protection of Minors

Only Players aged 18 or over are accepted, and every available method is used to prevent minors from registering and playing. Proof of identity may be requested at any time, and access is denied immediately where a Player has not reached the legal age.

The open nature of the internet means minors may still attempt to register at an online casino. Parents are encouraged to take an active part in preventing that, and filtering software makes it considerably harder. Options include: